Families are important to us, at Spectrum we value their experience and input into their autistic relative’s care.
We understand the worries and concerns families face on a daily basis. Families tell us they feel reassured by the expertise and outcomes that they never thought possible from other providers. Many of our referrals are recommendations from relatives of people already in our care.
Cornwall is a rural, maritime county of great natural beauty. It is one of Britain’s top holiday destinations and is appreciated for its coasts and countryside and for the many varied activity opportunities. Autistic people respond well to this relaxing yet engaging environment and are more able to take life at an easier pace. Good road, rail and air links make it easy for relatives to visit and share a holiday with their son or daughter in a place where they all want to be. Our teams support them to do this. Likewise, out team members accompany service users back to their families for home visits.
Because we understand the importance of families, we take care to address their concerns with frequent communication, feedback and reviews. This is carried out by the home’s manager who is the main point of contact for families. Accessibility to senior management extends right through to the chief executive.
Families and service users who have gone through the distress of placement failures are reassured by Spectrum’s ability to maintain placements where others have failed.
Here are a couple of testimonies:
Josh’s story is widely known. He was hospitalised in Birmingham for three years. He came home to Cornwall in November 2015 to a bespoke package of care provided by Spectrum. It took a lot of hard work to get him to the stage he is at now, not least by Josh himself. The changes in Josh both physically and emotionally are a wonder to see. His team of carers, family and MDT have given Josh the life he deserves.
Josh is now in school five hours a day, doing what he wants to do, including going for long walks on his local beaches, and helping with meaningful things like cooking and looking after his home. Josh is now off all medications and I firmly believe that this has improved his appetite, ability to forward think, and his well-being.
Josh thoroughly enjoys days out with his families, the freedom of the beach, and visiting family at their home. He has proved beyond doubt that the right care and environment are crucial to a happy and confident life going forward.
Phillip Wills – father
Tommy’s move to his new home in Truro, run by Spectrum, in July 2017 following a very careful and detailed six-month transition. The team made the 600-mile trip to visit Tommy at our family home in West Sussex six times by a then familiar team of three. This move was quite literally a life-saver. Tommy’s previous placement of eight years had collapsed overnight and we, his parents, had to drop everything, with no notice to provide intense 2:1 support while we recovered the position.
With three hours sleep each night, this went on for eight months. We had to research and visit many theoretically suitable placement options. Ultimately, Spectrum was the only viable placement in the Country, and we needed it desperately.
When you meet Tommy now you will usually find him to be a polite, charming and warm individual, who with the correct specialist support is now recovering his dignity, enjoying life again, engaging in the community and looking forward to new experiences. We owe everything to this placement.
Toby and Anne Charlwood – parents